1. Who We Are

Kruvi Solutions Limited (“we”, “us”, or “our”) is a company registered in England and Wales. Our registered office is at 3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London, W1W 8BD. We operate the Isimio platform and website at isimio.com.

For data protection queries, contact us at [email protected].

This policy covers our website. If you use the Isimio mobile app, please see our Mobile App Privacy Policy.

2. What Data We Collect

We collect the following categories of personal data:

Contact data: Name, email address, phone number, company name, submitted via our contact form or demo booking.
Usage data: Pages visited, time on site, browser type, IP address, collected via analytics cookies (only with your consent). Without your consent, Google Analytics receives only basic signals without cookies, as described in our Cookie Policy.
Communications: Content of emails or messages you send to us.
Assistant conversations: Messages you send to our Omni assistant, and its replies. Please don't share sensitive personal information with the assistant.

3. How We Use Your Data

To respond to your enquiries and arrange product demonstrations
To answer your questions through our Omni assistant
To send product updates and marketing communications (with your consent)
To improve our website and service offerings
To comply with legal obligations

4. Legal Basis (GDPR)

We process your data under the following legal bases under UK/EU GDPR:

Consent: For analytics and marketing cookies, and for marketing communications.
Legitimate interests: For responding to enquiries (including through our Omni assistant) and operating our business.
Legal obligation: Where required by law.

5. Cookies

We use cookies as described in our Cookie Policy. You can review or withdraw your consent at any time using the Cookie settings button on that page.

6. Data Retention

We retain contact enquiry data for up to 3 years unless you ask us to delete it sooner. Omni assistant conversations are kept for up to 12 months. Analytics data is retained per the policy of the analytics provider.

7. Your Rights

Under UK/EU GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate personal data
Erase your personal data (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any right, contact [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

If you are outside the UK and EU, you may have similar rights under your local law, such as US state privacy laws. Contact us and we will honour them where they apply.

8. International Transfers

Some of our third-party processors operate outside the UK/EEA, including in the United States (Resend for email delivery, Google for analytics, Salesforce for our Omni assistant). Such transfers are carried out under appropriate safeguards, including the UK Extension to the EU-US Data Privacy Framework, Standard Contractual Clauses with the UK Addendum, or adequacy decisions.

9. Third-Party Data Processors

We engage carefully selected third-party processors who process personal data on our behalf in accordance with UK/EU GDPR and applicable data protection law. All processors are bound by data processing agreements that restrict how they may use your data.

From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, limited business contact information may be processed in accordance with applicable data protection laws.

Salesforce, Inc. (Omni assistant)

Our Omni assistant is hosted on Salesforce. Conversations are stored in our Salesforce account for up to 12 months. Salesforce is certified under the EU-US Data Privacy Framework. You can view Salesforce's privacy statement at salesforce.com/company/privacy.

Google LLC (Google Cloud Vertex AI)

The Omni assistant's replies are generated by AI models on Google Cloud Vertex AI, processed in the EU. Your messages are sent to Google only to generate those replies, and Google does not use them to train its models. Google is certified under the EU-US Data Privacy Framework. You can view Google Cloud's privacy notice at cloud.google.com/terms/cloud-privacy-notice.

Google LLC (Google Analytics)

We use Google Analytics (GA4) to collect anonymised usage data - pages visited, session duration, and general location - to help us understand how visitors use our website. Analytics cookies are only set with your consent. Without it, Google receives only basic signals without cookies, as described in our Cookie Policy. Google is certified under the EU-US Data Privacy Framework. You can view Google's privacy policy at policies.google.com/privacy.

Prospect Global Ltd (trading as Sopro)

Company No. 09648733, registered in England & Wales. Sopro provides sales intelligence and prospecting services on our behalf. They are registered with the ICO (Reg. ZA346877). You can view their privacy policy and contact them at sopro.io. Their Data Protection Officer can be contacted at [email protected].

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance.

11. Contact

Kruvi Solutions Limited
3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London, W1W 8BD
[email protected]

12. European Representative under Article 27 of GDPR

We have appointed EU Rep as our Representative under Article 27 of the EU General Data Protection Regulation (“GDPR”). All GDPR queries from EU Data Subjects or Data Protection authorities should be submitted toeurep.ievia their dedicated form. BizLegal Ltd trading as EU Rep have their registered office at 27 Cork Road, Midleton Co. Cork, Ireland. Company number 635921.