1. Who We Are

Kruvi Solutions Limited (“we”, “us”, or “our”) is a company registered in England and Wales. Our registered office is at 3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London, W1W 8BD. We operate the Isimio platform and website at isimio.com.

For data protection queries, contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

Contact data: Name, email address, phone number, company name, submitted via our contact form or demo booking.
Usage data: Pages visited, time on site, browser type, IP address, collected via analytics cookies (only with your consent).
Communications: Content of emails or messages you send to us.

3. How We Use Your Data

To respond to your enquiries and arrange product demonstrations
To send product updates and marketing communications (with your consent)
To improve our website and service offerings
To comply with legal obligations

4. Legal Basis (GDPR)

We process your data under the following legal bases under UK/EU GDPR:

Consent: For analytics and marketing cookies, and for marketing communications.
Legitimate interests: For responding to enquiries and operating our business.
Legal obligation: Where required by law.

5. Cookies

We use cookies as described in our Cookie Policy. You can manage your consent preferences at any time via the cookie banner.

6. Data Retention

We retain contact enquiry data for up to 3 years unless you ask us to delete it sooner. Analytics data is retained per the policy of the analytics provider.

7. Your Rights

Under UK/EU GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate personal data
Erase your personal data (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any right, contact [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

8. International Transfers

Some of our third-party processors operate outside the UK/EEA, including in the United States (Resend for email delivery, Google for analytics). Such transfers are carried out under appropriate safeguards, including Standard Contractual Clauses or adequacy decisions.

9. Third-Party Data Processors

We engage carefully selected third-party processors who process personal data on our behalf in accordance with UK/EU GDPR and applicable data protection law. All processors are bound by data processing agreements that restrict how they may use your data.

From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, limited business contact information may be processed in accordance with applicable data protection laws.

Google LLC (Google Analytics)

We use Google Analytics (GA4) to collect anonymised usage data - pages visited, session duration, and general location - to help us understand how visitors use our website. This data is only collected with your consent. Google is certified under the EU-US Data Privacy Framework. You can view Google's privacy policy at policies.google.com/privacy.

Prospect Global Ltd (trading as Sopro)

Company No. 09648733, registered in England & Wales. Sopro provides sales intelligence and prospecting services on our behalf. They are registered with the ICO (Reg. ZA346877). You can view their privacy policy and contact them at sopro.io. Their Data Protection Officer can be contacted at [email protected].

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance.

11. Contact

Kruvi Solutions Limited
3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London, W1W 8BD
[email protected]

Privacy Policy