Mobile App Terms of Use

1. About These Terms

The Isimio app is built and maintained by Kruvi Solutions Limited (“we”, “us”), a company registered in England and Wales. We provide the app on behalf of employers and agencies who use Isimio to manage their workforce. If you are using this app, your employer or agency has given you access to it.

These terms cover your use of the app itself. They do not change your working relationship with your employer or agency: your contract, pay, shifts and working conditions are agreed between you and them, not with us. Our agreement to provide Isimio is with your employer or agency.

By using the app you agree to these terms. If you do not agree, please do not use the app and speak to your employer or agency about other ways to manage your work with them.

How we handle your personal data is explained separately in our Mobile App Privacy Policy.

2. Your Account

Your account is created by your employer or agency, and they decide what you can see and do in the app. The app is free for you to use.

1. Keep your password to yourself and do not let anyone else use your account,
2. If you think someone else has access to your account, change your password and tell your employer or agency, or contact us at [email protected],
3. You are responsible for what is done in the app using your account

Your employer or agency can suspend or remove your account at any time, for example when you stop working with them. If they stop using Isimio, your access to their workspace in the app will end.

3. Using the App Fairly

The app is for managing your work with your employer or agency. When using it, you agree not to:

1. Submit timesheets, sign-ins, sign-outs, forms or other records you know to be false,
2. Fake your location, device time or identity, or sign in or out on behalf of someone else,
3. Send messages, photos or files that are unlawful, threatening, abusive, harassing, discriminatory or sexually explicit,
4. Upload anything you do not have the right to share, or anything containing viruses or other harmful code,
5. Try to access accounts, data or parts of the service you have not been given access to,
6. Copy, modify, reverse engineer or resell the app, except where the law allows you to,
7. Use bots, scripts or other automated means to access the app, or do anything that disrupts it for others

If you break these rules, we or your employer or agency may suspend or remove your access. Your employer or agency may also act under their own policies and your agreement with them.

4. What You Send Through the App

Timesheets, forms, photos, files, notes and messages you send through the app go to your employer or agency. They may rely on them, for example to pay you or invoice their clients, so please make sure they are accurate.

We do not claim ownership of anything you send. You allow us to store, process and deliver it only so that the app works and your employer or agency receives it. What your employer or agency then does with it is up to them, under their own terms and policies.

5. Content From Your Employer or Agency

Shifts, messages, articles, forms and other information you see in the app are provided by your employer or agency. They are responsible for it being accurate and appropriate. If something is wrong, please raise it with them.

If you receive anything in the app you believe is abusive, unlawful or otherwise inappropriate, or if you want to report misuse of the app, you can contact your employer or agency, or contact us at [email protected]. We will look into it and, where appropriate, pass it on to the employer or agency concerned.

6. Permissions and Location

Some features need access to parts of your device, such as your location when you sign in or out of a shift, your camera when you take a photo, or notifications to tell you about new shifts. The app asks before using them, and you can change these permissions in your device settings. If you turn a permission off, the features that rely on it may not work, and your employer or agency may ask you to use another way of recording your work.

7. The App and Its Availability

We work hard to keep the app running and secure, but we cannot promise it will always be available or free from errors. We may update, change or remove features, and some updates may be needed to keep using the app. If the app is unavailable, please contact your employer or agency to record your work another way.

8. Ownership

The app, including its design, code and the Isimio name, belongs to Kruvi Solutions Limited. We give you a personal, non-transferable right to use it on your own devices to manage your work with your employer or agency, for as long as they give you access.

9. Our Responsibility to You

We are not responsible for decisions made by your employer or agency, including about your shifts, pay or working relationship, or for the content they provide through the app.

As far as the law allows, we are not liable for any loss that was not reasonably foreseeable, or for loss of income or business losses arising from your use of, or inability to use, the app.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your legal rights as a consumer where they apply to you.

10. App Stores

If you downloaded the app from the Apple App Store or Google Play, your use of it is also subject to that store's terms. These terms are between you and us, not Apple or Google, and we, not they, are responsible for the app and for supporting it. Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries.

11. Stopping Use

You can stop using the app at any time by uninstalling it. To have your account removed, please ask your employer or agency, or contact us at [email protected] and we will pass your request on to them.

12. Changes to These Terms

We may update these terms from time to time, for example when we add features or the law changes. The date at the top of this page shows when they were last changed. If we make important changes, we will let you know in the app.

13. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere, you keep any protections that the law where you live gives you and that cannot be excluded, and you may be able to bring a claim in your local courts.

14. Contact Us

Kruvi Solutions Limited
3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London, W1W 8BD
[email protected]